Provide frontline support to municipal customers using GL and AP features via phone, email, and ticketing systems.
Troubleshoot accounting-related issues including fund accounting structure, journal entries, invoice processing, and vendor management.
Educate users on product functionality, collaborate with product teams on complex issues, and contribute to knowledge base materials.
FUNDVIEW is a modern, cloud-based ERP platform built specifically for local governments with populations under 50,000. The company provides an integrated SaaS suite including finance, utility billing, and citizen services, operating as a growing, highly collaborative team passionate about delivering innovative solutions to the public sector.
Respond to and manage inbound client and recipient support tickets in a timely, professional manner, troubleshooting issues and providing clear solutions.
Lead brief calls with clients to address questions, resolve issues, and guide users through product features with tailored demos and walkthroughs.
Gather customer feedback, identify trends, and work closely with internal teams to improve processes and contribute to a customer-first experience.
Gifted is a global employee recognition and client gifting platform designed to remove operational friction from corporate gifting. It provides a free-to-use, scalable model with a global catalog to modernize how companies recognize their people.
Respond to and resolve customer technical issues via chat, email, and calls.
Diagnose product problems and guide customers through step-by-step solutions.
Manage warranty assessments and process replacement orders in Shopify.
HIKINEX is a premium humidifier brand originally designed in Korea, known for its stainless steel water tanks and filter-free system. The company operates across the US, Canada, and Australia, with strong seasonal performance and continuous growth.
Handle inbound calls in a live queue, assisting victims of fraud with empathy and professionalism.
Navigate multiple computer systems to access customer information and follow documented procedures for consistent call handling.
Collaborate with Tier 2 and Tier 3 support levels in a fast-paced, virtual environment to resolve complex customer concerns.
AdNet/AccountNet, Inc. is a management consulting firm founded in 1990 that specializes in staffing and executive search services. They are an 8(a), WOSB, and WBE-owned company emphasizing unconditional acceptance and belonging in their culture.
Process high-volume customer renewals end-to-end in Salesforce with meticulous detail and follow established workflows.
Support Tier 1 ticket handling in Zendesk by triaging, routing, and resolving common issues according to playbooks.
Maintain data accuracy across tools, flag discrepancies, and contribute to documentation and process improvements as needs evolve.
Assembled builds a unified platform that orchestrates human agents and AI to optimize customer support operations for companies like Canva, Etsy, and Robinhood. The company is a venture-backed startup with $71M in funding, fostering an inclusive workplace focused on impactful work and diverse perspectives.
Provide solutions to complex payer issues via phone, chat, and email with professionalism and empathy.
Serve as the escalation point and content expert for payment offerings, driving team operations and project execution.
Design regional team direction, optimize processes, and represent the team with stakeholders to improve payer experience.
Flywire is a global payments enablement and software company that delivers the world's most important and complex payments across education, healthcare, travel, and B2B industries using its next-gen platform and network. The company has over 1,200 employees, known as FlyMates, across 12 offices worldwide, fostering a culture of passion, global collaboration, and excitement.
Handle customer inquiries via Zendesk, email, and chat, guiding through product setup and troubleshooting.
Manage order processing in Shopify and internal systems, preparing invoices and maintaining operational data.
Support CRM data maintenance, contribute to Knowledge Base updates, and assist with improving internal workflows.
Mosqitter is a female-founded technology company developing smart, ecological mosquito control solutions that combine hardware and data intelligence. The company designs and manufactures professional-grade mosquito trapping devices for residential and commercial use, along with an AI-powered monitoring platform for real-time mosquito tracking and early disease risk detection.
Lead a team of 4 support agents and 1 dispute manager while implementing AI tools like Claude and Re:amaze to enhance efficiency.
Maintain high customer satisfaction with a CSAT of 90%+ and response times under 5 hours, while reducing refunds and chargebacks through improved processes.
Build and document clear Standard Operating Procedures to optimize internal workflows and support scalability.
Orthora is a fast-scaling direct-to-consumer footwear brand designed for professionals who spend all day on their feet, such as healthcare and retail workers. The company is experiencing rapid growth, increasing from $500K to $3M in monthly revenue, and operates with a collaborative, impact-driven culture where team members work closely with leadership.
Own and scale the Customer Support & Operations function to deliver fast, reliable, and high-quality support across customer environments.
Lead Help Desk and Technical Support teams, manage customer escalations, and drive prioritization across Engineering, Product, and Technical Services.
Apply strong operational discipline, team leadership, and technical troubleshooting skills to balance real-time support demands with continuous improvement.
GovWorx leverages responsible AI and intelligent automation to transform the hiring, training, and retention processes for public safety agencies. It is a mission-focused, fast-paced organization that values operational excellence and practical problem-solving in a high-stakes environment.
Own and maintain help center articles, ensuring all content is accurate and easy to understand.
Serve as the primary internal resource for our BPO support team, answering questions and clarifying processes.
Assist with support team tasks including ticket triage, escalation management, and coverage during high-volume periods.
Goody is a modern gifting platform that helps companies create meaningful connections at scale by powering thoughtful, on-brand gifting experiences for leading teams. It is a fully remote, product-driven team trusted by many Fortune 100 companies and is recognized as a fast-growing company in the United States.