Provide technical support for Axalta product lines, covering selection, mixing, and application on various substrates.
Deliver color matching, cross-references, and correction guidance while documenting issues in Salesforce.
Assist customers via phone, email, chat, and text with troubleshooting, documentation, and escalation.
Axalta is a global coatings company engineering sustainable, colorful solutions that protect products from heat, corrosion, and other elements. With 150+ years of experience, it serves 100,000+ customers across 140+ countries.
Own inbound support across voice, chat, and email, ensuring customers get fast, helpful answers.
Manage cases end-to-end, including triage, prioritization, follow-ups, and clear closure.
Partner closely with Technical Support on complex issues and handle escalations calmly.
Voize builds an AI companion that frees nurses from administrative work, giving them more time for patient care. It's a fast-growing startup backed by $50M Series A, trusted by over 75,000 nurses and 1,100+ care facilities.
Provide strategic email, phone, and video support to employers, students, and career services users.
Troubleshoot technical issues, build custom reports, and resolve a high volume of tickets and calls daily.
Collaborate with Support, Success, and Product teams to improve the customer experience and operations.
Handshake is a career network that connects millions of students and employers, and now runs Handshake AI to build data products for frontier labs. It's a fast-growing startup with a ~$1B run rate and a mission-driven, collaborative culture.
Serve as a frontline customer experience specialist providing technical support to healthcare professionals and labs.
Troubleshoot software, devices, and customer workflows, resolving issues independently or escalating with clear documentation.
Collaborate across teams and contribute to scalable support processes in a high-volume, remote environment.
Beacon Biosignals is transforming precision medicine for the brain with at-home EEG platforms for clinical development and diagnostics. We're a scaling company with a strong remote culture and a focus on improving patient outcomes.
Provide expert-level support to users navigating our SaaS platform, from product usage to complex API integration and troubleshooting.
Own customer communication from ticket creation through escalation, collaborating with engineering and product teams to resolve issues promptly.
Drive efficiency and improve support processes using AI tools and expanding technical skills in APIs and SQL.
We are a remote-first, fully distributed team on a mission to fight financial crime through AI-powered compliance tools used by major financial institutions and trailblazers. Since 2017, we've built a customer-obsessed culture that values collaboration, diverse opinions, and high standards.
Prioritize customer issues and provide hands-on support for Circle Plus communities.
Troubleshoot a wide range of issues across desktop, mobile, and custom branded apps.
Collaborate with engineers and designers to resolve complex technical challenges.
Circle is an AI-powered all-in-one platform for digital businesses, with discussions, live streams, events, chat, courses, and payments. It is a remote-only team of ~270 from 30+ countries, with async work, high expectations, and global offsites.
Manage implementation, onboarding, and ongoing support for clinical technology partners.
Serve as first-line technical support, troubleshooting issues over email and Zoom.
Write process documentation and collaborate cross-functionally to improve customer experience.
Healthie is an AI-native, ONC-certified EHR platform that powers modern outpatient healthcare for over 40,000 providers. The company is profitable, has raised $42M, and fosters a fast-paced, customer-obsessed culture that leverages AI to improve care delivery.
Provide Tier 1 and 2 software support to clients via portal, email, phone, and chat.
Accurately document client issues and escalate to Engineering as needed.
Mentor new team members and support Level 1 agents with guidance.
Rithum is a commerce network that helps brands, suppliers, and retailers work together to deliver seamless e-commerce experiences. More than 40,000 companies trust Rithum, representing over $50 billion in annual GMV, with a collaborative and inclusive culture.
Handle inbound and outbound vendor support calls and manage tickets in Jira Service Management from intake to resolution.
Investigate issues to root cause, propose clear solutions, and maintain accurate documentation in Jira and Confluence.
Triage and escalate issues appropriately while providing clear, professional communication to vendors, including non-technical users.
O.R. TRAX is a healthcare SaaS company that automates vendor access and surgical scheduling for hospitals and ambulatory surgery centers. It is a fast-growing, execution-driven company supporting hundreds of hospitals, with a culture of ownership and visible wins.
Own real-time support queue monitoring, staffing coverage, and ticket flow to prevent backlogs.
Write and maintain SOPs and Confluence documentation for support processes and best practices.
Act as the go-to SME, coach the team, handle escalations, and jump on tickets when needed.
O.R. TRAX is a healthcare SaaS company that automates vendor management and surgical scheduling for hospitals and ambulatory surgery centers. The company is fast-growing and execution-driven, supporting hundreds of hospitals with zero-hardware deployment and enterprise-scale reliability.