As a Customer Support & Sales Agent, be the first human contact for our customers, delivering friendly, helpful service via phone, chat, social media communication, and email. Conduct phone interviews, offer product recommendations, and drive upsells that genuinely benefit the customer. This is a full-time role with a fixed schedule of 10:00 AM – 6:00 PM Eastern European Time, including a 1-hour break, which may include weekends.
Provide payments, contracts, and general support to Handshake MOVE Fellows. Working with Handshake AI Ops, Finance, Product, Engineering, Projects and Support teams to provide efficient support, and improve fellows customer experience. Focus primarily on handling payment questions, disputes, and managing contracts.
Speak is seeking a motivated and empathetic Part-Time Customer Engagement Specialist to join our B2B team, focusing on ensuring enterprise end learners successfully activate their accounts and achieve their English goals. In this role you will be instrumental in helping individuals unlock their potential through our AI-powered language learning platform, making a tangible difference in their journey to fluency and partner closely with Customer Success Managers (CSMs) to deliver impactful engagement strategies.
This is not your standard support role. As a Customer Support & Sales Agent, you’ll be the first human contact for our customers, delivering friendly, helpful service via phone, chat, social media communication, and email. You’ll also conduct phone interviews, offer product recommendations, and drive upsells that genuinely benefit the customer.
This is a remote, entry-level position on our Support Team where you will be responsible for becoming a product expert on Mashgin's offerings, and handling customer support tickets and calls from our clients all over the world. You will be serving a key role ensuring that issues are resolved and customers are successful with Mashgin. Excellent customer support skills, technical troubleshooting skills, and problem solving are critical to this role.
As a Customer Support Executive, you'll play a vital role in ensuring customers have a seamless journey with resolving customer issues and ensuring swift response times. Measured through team KPIs, including resolution time and response time and answering customer inquiries.
The Customer Support Admin plays a crucial role in delivering both customer and operational support to various departments, ensuring the smooth flow of daily operations by handling support tickets, maintaining up-to-date documentation, and addressing customer queries.
Serve as a subject matter expert in supporting the Care Team and taking a primary role in improving processes that improve the Care Team’s ability to provide high quality, efficient work on the platform. Assist providers by answering questions, solving technical issues, and working internally to solve Care Team problems. Work collaboratively with multiple teams to address provider issues and streamline processes.